Refund & Cancellation Policy

Refund & Cancellation Policy

At Flower Studio Sul, each floral arrangement is custom-made using fresh flowers. Because fresh flowers are perishable and purchased specifically for each order, all sales are final once the order is confirmed.

No Returns

We do not accept returns on fresh flowers, floral arrangements, sympathy flowers, bouquets, custom orders, or any other perishable floral products.

No Refunds

Due to the perishable nature of fresh flowers, we do not offer refunds once an order has been confirmed and processed. This includes, but is not limited to, changes in personal preference, recipient unavailability, incorrect delivery information, event changes, or circumstances outside of our control.

Cancellations

Order cancellations are not guaranteed. Because flowers may be ordered, reserved, or prepared in advance, cancellation requests must be submitted as soon as possible.

If we have not yet purchased flowers, prepared materials, or started production for your order, we may be able to cancel the order at our discretion. However, once flowers have been ordered, purchased, prepared, or designed, the order cannot be canceled or refunded.

Same-day and next-day orders cannot be canceled once confirmed.

Changes to Orders

We will do our best to accommodate change requests, but changes are not guaranteed. Any requested changes to delivery date, delivery address, card message, color palette, or design details must be submitted as soon as possible.

Once the arrangement has been prepared or is out for delivery, changes may no longer be possible.

Fresh Flower Variations

Because we work with fresh, natural flowers, each arrangement may vary slightly in color, shape, size, and flower variety. Photos shown on our website or social media are for style reference only. The final design may vary based on seasonal availability and flower quality.

Substitutions

If certain flowers are unavailable or do not meet our quality standards, we may substitute with flowers of similar color, style, and value. Substitutions are made at the discretion of Flower Studio Sul in order to provide the best possible arrangement.

Damaged or Quality Concerns

If there is a concern with your order, please contact us within 24 hours of delivery or pickup with your order information and clear photos of the arrangement. We will review the concern and determine if any adjustment is appropriate.

Because flowers are perishable and affected by temperature, handling, transportation, and environment, we are unable to guarantee flowers after they have been delivered, picked up, or handled by the recipient or third parties.

Contact

For questions regarding refunds, cancellations, or order changes, please contact us at thestudiosul@gmail.com.